Support

Gaurantees

Tripsider.com – is an online service. We carefully monitor the quality of the information on your website. Our priority is to provide diverse offers and only proven tours.

We guarantee that:

• Only proven tours are placed on our service;

• All reviews are left only by real travellers who have been on a tour.
   

How are tour organisers checked:

• Official details, if available (verification of a legal entity, registration, operating activities, etc.);

• We check references from customers and collect their feedbacks;

• Expert assessment (interview with a travel expert, clarification of issues of work experience, qualifications, organising safe tours);

• The final decision is made by an expert of the Tripsider.com service and is subjective.
   

How is the collection of feedbacks carried out:

• After the end of the tour, each traveller receives a letter with a unique link to leave feedback, where he can rate and describe his experience and offer their testimonials. This feedback is published in the tour information and on the travel expert page. We do not make any corrections and publish all the feedbacks, regardless of the evaluation.

• Only travellers who have been on a tour using a specific travel expert can leave their feedbacks.

How to buy?

1. You can choose tours from the following types: Personalised tour, Art tour, Fight camp, Wine tour, Gastronomic tour, Jeep tour, Hen party, Yoga tour, Quest tour, Horse tour, CrossFit tour, Mum and baby tour, Moto tour, Training tour, Surfing tour, Trekking tour, Fitness Tour, Photo Tour, Shopping Tour, Expedition, Extreme Tour, Yacht Tour. You will definitely pick up something to your interests.

   Our catalogue presents a large variety of personalised tours such as Personalised tour, Art tour, Fight camp, Wine tour, Gastronomic tour, Jeep tour, Hen party, Yoga tour, Quest tour, Horse tour, CrossFit tour, Mum and baby tour, Moto tour, Training tour, Surfing tour, Trekking tour, Fitness Tour, Photo Tour, Shopping Tour, Expedition, Extreme Tour, Yacht Tour. You will definitely pick up something to your interests.
   
   Another important difference is that the price is given directly by the travel expert and they can offer you a discount as well. Before placing a tour on the website, each travel expert is vetted first.
   
   Even if you couldn’t find a suitable personalised tour on our website, please contact us directly with your enquiry – our database contains more than 300 travel experts and we haven’t managed to place all of them on our platform.
    

2. Submit your request online

   If you have made up your mind about the tour, please press ‘I want to go’. The online request will help you get all the answers to your questions, information about your tour organiser and full terms of the tour. The online request is absolutely safe and fast, there is no need to go anywhere and waste your time.
    

3. Contact our manager for more details

   On receiving your request, our manager will contact you promptly. You will get detailed answers to your questions and all nuances will be explained to you. In case you have some extra preferences and conditions, the manager will help you adjust your personalised tour and design the tour around your interests, schedule and possibilities. A personalised tour is not a clichéd holiday, it’s a customised journey made specifically for you.
    

4. Make a prepayment

   After you have selected your personalised tour and provided information about yourself and other travellers, you will be able to pay for the booking in any convenient way via our online system. All the details about conditions for prepayment and refund policy are specified in the public offer
    

5. Get everything you need to your email

   Upon booking and payment, we will send you a confirmation email. You will also find there all the contact information about the travel expert and the agreed details of the tour. Within 3 days your tour organizer will contact you for further direct communication on all matters regarding your tour. However, if you have any issues during your tour, you can contact the manager of Tripsider.com.

Documents

1. Public Offer and Requisites
2. Privacy Policy

FAQs

1. How to select a tour
   
   You can select a tour on your own or contact the manager of Tripsider.com.
   
   If you opt for searching your tour on your own, use the filters: country, tour type and travel period. Sort personalised tours by price or by date of publication.
   
   You can choose tours from the following types: Personalised tour, Art tour, Fight camp, Wine tour, Gastronomic tour, Jeep tour, Hen party, Yoga tour, Quest tour, Horse tour, CrossFit tour, Mum and baby tour, Moto tour, Training tour, Surfing tour, Trekking tour, Fitness Tour, Photo Tour, Shopping Tour, Expedition, Extreme Tour, Yacht Tour. You will definitely pick up something to your interests.
   
   Even if you couldn’t find a suitable personalised tour on our website, please contact us directly with your enquiry – our database contains more than 300 travel experts and we haven’t managed to place all of them on our platform. We will select a tour according to your request free of charge and offer several options from proven organisers.
   

2. Ways to pay for the tour?
   
   After you have selected your personalised tour and provided information about yourself and other travellers, you will be able to pay for the booking in any convenient way via our online system. All the details about conditions for prepayment and refund policy are specified in the public offer. The second option - we will issue you an invoice with the company details. You can make a transfer from your bank card (in a mobile app, on the website or in a branch of your bank).
   
   In order to reserve a place in a group, you must make a prepayment.
   
   The amount of prepayment is determined by the travel expert.
   
   1 day before the start of the tour, full payment is required (unless otherwise specified in the information about the tour).
   
   If you have any questions or have issues with payment, please contact our manager.